Trust & Safety at Mozome
Your safety matters. Mozome is built to create a safe and trustworthy home services marketplace for both customers and service providers. From provider verification to dispute resolution, here is how we protect our community.
Provider Verification Process
How we check providers before marking them verified
ABN Verification
To be verified, a provider must supply a valid Australian Business Number. We verify ABN details against the Australian Business Register to confirm business identity.
Profile Review
Verified providers have had their documents checked. Providers not yet verified are marked "Unverified", so you can decide before you contact them. Incomplete or misleading profiles are flagged for correction.
Customer Ratings
Verified customers rate and review providers after each engagement. Ratings are transparent and cannot be removed by the provider.
Ongoing Monitoring
Our team monitors provider activity, reviews, and complaint patterns. Providers who consistently underperform are investigated and may be suspended.
Customer Protection
Verified Providers
Verified providers are marked ABN-verified. You can view a provider's credentials, and ratings and reviews where customers have left them, before booking.
Transparent Reviews
All reviews come from verified customers. Providers cannot delete or manipulate their ratings.
Direct Communication
Message providers directly through Mozome to discuss requirements, pricing, and scheduling before committing.
Dispute Resolution
If something goes wrong, our support team investigates and mediates to reach a fair outcome for both parties.
Provider Protection
No Commission on Your Job Price
Mozome never takes a cut of your earnings. You keep the full price you charge your customers (card payments carry Stripe's standard processing fee).
Fair Marketplace
Ratings come only from customers who completed a booking with that provider, and no provider can pay to change them.
Professional Profile
Showcase your qualifications, portfolio, and customer reviews. Build your professional reputation with reviews from completed jobs.
Customer Verification
Customers must create a verified account before contacting providers, reducing spam and ensuring genuine enquiries.
Safety Tips
For Customers
Check Reviews
Read provider reviews and ratings before booking. Look for providers with consistent positive feedback.
Verify Credentials
For licensed trades like plumbing or electrical, ask to see the provider’s trade licence before work begins.
Get Written Quotes
Always request a written quote that details the scope of work, materials, and total cost before agreeing.
Communicate on Platform
Keep conversations on Mozome so there is a record of agreements, quotes, and any issues discussed.
For Providers
Verify the Customer
Check the customer’s profile and any previous provider reviews before accepting a job.
Document Your Work
Take before-and-after photos of completed work. This protects you in case of disputes.
Assess the Site
Visit or request photos of the job site before quoting. This helps avoid surprises and ensures accurate pricing.
Protect Your Information
Only share personal contact details after you have confirmed a booking. Use Mozome messaging for initial communication.
Report an Issue
If you experience any safety concerns, fraudulent activity, or inappropriate behaviour on Mozome, please report it immediately. Our team reviews every report and takes action within 24 hours.
Email: support@mozome.com