Table of Contents
Airtasker vs Hipages vs Mozome: Which Platform Is Best in 2026?ContentsPlatform Overview: The Quick ComparisonFee Structures: How Each Platform Makes MoneyReal Dollar Impact: What Platform Fees Actually Cost YouCustomer Experience: Booking and Using Each PlatformProvider Experience: Growing Your Business on Each PlatformService Categories and Geographic CoverageReviews, Trust, and SafetyPlatform Ratings and User SatisfactionThe Verdict: Which Platform Should You Choose?Frequently Asked Questions
Airtasker vs Hipages vs Mozome: Which Platform Is Best in 2026?
Choosing the right platform for home services in Australia can feel overwhelming. Whether you are a homeowner looking for a reliable tradie or a service provider trying to grow your business, the platform you use has a significant impact on cost, quality, and overall experience.
The three dominant players in 2026 are Airtasker, Hipages, and Mozome — each with a fundamentally different business model and value proposition. Airtasker operates as a general task marketplace with competitive bidding. Hipages focuses on licensed trades through a lead-generation model. Mozome is the zero-commission marketplace that lets service providers keep every dollar they earn.
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But which one is actually best for you? The answer depends on whether you are a customer or a provider, what type of services you need, and how much you value transparent pricing versus convenience. In this definitive comparison, we examine each platform across every dimension that matters: pricing and fees, customer experience, provider experience, service categories, geographic coverage, trust and safety, and overall value.
We have based this analysis on publicly available pricing, user reviews on ProductReview.com.au and Google Play, and our own research into each platform's features as of early 2026.
Contents
- Platform Overview: The Quick Comparison
- Fee Structures: How Each Platform Makes Money
- Real Dollar Impact: Commission Calculations
- Customer Experience: Booking and Using Each Platform
- Provider Experience: Growing Your Business
- Service Categories and Coverage
- Reviews, Trust, and Safety
- Platform Ratings and User Satisfaction
- The Verdict: Which Platform Should You Choose?
- Frequently Asked Questions
Platform Overview: The Quick Comparison
Before diving into the details, here is a high-level comparison of the three platforms across the most important criteria.
Airtasker vs Hipages vs Mozome: Feature Comparison
Feature comparison across all three platforms as of early 2026.
| Feature | Airtasker | Hipages | Mozome |
|---|---|---|---|
| Founded | 2012 | 2004 | 2024 |
| Business model | Commission on jobs | Lead fee per enquiry | Zero commission |
| Customer fee | 10–15% booking fee | None | None |
| Provider fee | 15–20% commission | $15–$50+ per lead | None |
| Service categories | 200+ (incl. virtual) | 50+ (trades only) | 80+ (home services) |
| Licence verification | No (optional badge) | Yes (required) | Yes (required for trades) |
| Insurance verification | No | Partial | Yes (for relevant categories) |
| Booking model | Post task → receive bids | Submit request → matched with 2–3 tradies | Browse profiles → book directly |
| Payment protection | Yes (escrow) | No (direct payment) | Yes (secure payment) |
| Mobile app | Yes (iOS + Android) | Yes (iOS + Android) | Yes (iOS + Android) |
| Coverage | National + NZ, UK, US | National | Major AU cities (expanding) |
| Instant booking | No (bidding required) | No (lead matching) | Yes (where enabled) |
Fee Structures: How Each Platform Makes Money
The fee structure is arguably the most important difference between these three platforms, as it directly affects what customers pay and what service providers earn. Understanding how each platform monetises its service helps you see where your money actually goes.
Airtasker: Double-Sided Fees
Airtasker charges fees to both parties in every transaction. Customers pay a booking fee that varies but typically adds 10 to 15 per cent on top of the agreed price. Service providers (Taskers) pay a commission of 15 to 20 per cent on every completed job. This double-sided fee structure means that on any given job, the total platform take is 25 to 35 per cent of the transaction value.
Airtasker also offers optional paid features: Tasker Boost lets providers pay to rank higher in search results, and there are promoted listing options for additional visibility.
Hipages: Lead Fee Model
Hipages does not charge customers any fees. Instead, tradies pay for each lead (customer enquiry) they receive, regardless of whether they win the job. Lead prices range from $15 to $50 or more depending on the trade category and estimated job value. Higher-value jobs like bathroom renovations or electrical rewiring generate more expensive leads.
Hipages also offers monthly subscription plans starting from $49 per month that include a set number of leads, priority placement, and enhanced profile features.
Mozome: Zero Commission
Mozome charges zero commission to service providers and zero fees to customers. Providers keep 100 per cent of what they charge, with no booking fees, no lead fees, and no hidden charges. Mozome sustains itself through optional premium features and advertising, rather than taxing every transaction.
Fee Structure Comparison
Complete fee structure comparison across all three platforms.
| Fee Type | Airtasker | Hipages | Mozome |
|---|---|---|---|
| Customer booking fee | 10–15% of job value | None | None |
| Provider commission per job | 15–20% of job value | None | None |
| Lead fee per enquiry | None | $15–$50+ per lead | None |
| Monthly subscription | None required | $49–$199/month (optional) | None required |
| Boost / premium listing | $5–$20 per boost | Included in higher plans | Optional premium features |
| Payment processing | Included in commission | N/A (direct payment) | Standard processing |
| Cancellation fee | Varies | N/A | None |
Real Dollar Impact: What Platform Fees Actually Cost You
Abstract percentages are easy to dismiss. Real dollar figures are not. Let us calculate exactly what each platform costs on real-world jobs.
Commission Calculator Example — $200 Cleaning Job: On Airtasker, the customer pays ~$230 (including booking fee) and the cleaner receives ~$164 (after 18% commission). Total platform take: $66. On Hipages, the customer pays $200 and the cleaner receives $200 minus the lead cost ($15–$50 for the leads needed to win that job). On Mozome, the customer pays $200 and the cleaner receives $200. Total platform take: $0.
Annual Cost Impact for a Busy Service Provider ($100,000 Gross Revenue)
Annual fee impact for a provider doing $100,000 in gross revenue. The Mozome savings are equivalent to a new van, a significant equipment upgrade, or 4 months of mortgage payments.
| Platform | Annual Fees Paid | Take-Home After Fees | Effective Fee Rate |
|---|---|---|---|
| Airtasker (18% avg commission) | $18,000 | $82,000 | 18% |
| Hipages (30 leads/month at $35 avg, 30% conversion) | $12,600 | $87,400 | 12.6% |
| Mozome (zero commission) | $0 | $100,000 | 0% |
| Difference: Mozome vs Airtasker | +$18,000/year | ||
| Difference: Mozome vs Hipages | +$12,600/year |
Hidden Fee Warning — Lead Fee Trap: On Hipages, you pay for every lead whether or not it converts. With typical conversion rates of 20–30%, you are paying for 3–5 leads for every job you win. A tradie buying 30 leads/month at $35 each spends $1,050/month ($12,600/year) — even if only 8–9 of those leads turn into paying jobs. That is an effective cost of $117–$131 per acquired customer.
For customers, the impact is equally significant. A household booking weekly cleaning ($40/hr, 3 hours per week) pays the following annual totals across platforms.
Annual Customer Cost for Weekly 3-Hour Cleaning at $40/hr Base Rate
Annual customer cost comparison for weekly cleaning. On Mozome, you save $1,700+ vs Airtasker and $2,300+ vs an agency.
| Platform | Hourly Rate Shown | Total Annual Cost | Difference vs Mozome |
|---|---|---|---|
| Mozome | $40/hr | $6,240 | Baseline |
| Airtasker (rate inflated to cover commission + booking fee) | $47/hr + $12 booking fee | $7,956 | +$1,716/year |
| Agency (30–50% markup) | $55/hr | $8,580 | +$2,340/year |
Customer Experience: Booking and Using Each Platform
The customer experience varies significantly across the three platforms, reflecting their different business models.
Airtasker: Post and Wait for Bids
On Airtasker, customers post a task describing what they need, set a budget, and wait for Taskers to submit offers. This bidding process can be time-consuming — you might receive ten offers and need to evaluate each Tasker's profile, reviews, and proposed price before making a decision. The upside is competitive pricing, as Taskers bid against each other. The downside is that it can take hours or even days to find the right person, and the bidding model sometimes attracts inexperienced workers offering unsustainably low prices to build reviews.
Airtasker's payment protection holds funds in escrow until the customer confirms the job is complete, adding a layer of financial security. The platform also offers in-app messaging for coordination.
Hipages: Matched with 2–3 Tradies
Hipages streamlines the process differently. Customers submit a job request, and Hipages matches them with two to three local tradies who contact the customer directly. This saves time compared to sifting through dozens of bids, and the tradies on Hipages are generally experienced professionals since they have invested in lead purchases. However, customers do not get to choose from a wide pool — they are limited to whoever Hipages matches them with, and the matching algorithm may not always find the best fit.
Mozome: Browse, Compare, and Book Directly
Mozome offers a marketplace approach. Customers browse service provider profiles, read reviews, compare pricing, and book directly — similar to browsing a curated marketplace. Providers set their own transparent pricing, so customers know what they will pay upfront without a bidding process or waiting for matches. The platform also supports instant booking for providers who enable it, meaning you can book a cleaner or handyman in minutes rather than waiting for quotes.
Because Mozome does not charge providers commission, the prices listed are genuine market rates without platform markup, giving customers confidence they are getting fair value.
Customer Experience Comparison
Customer experience comparison across the three platforms.
| Aspect | Airtasker | Hipages | Mozome |
|---|---|---|---|
| Time to book | Hours to days (bidding) | 1–24 hours (matching) | Minutes (direct booking) |
| Price transparency | Variable (bidding) | Unknown until quotes arrive | Transparent (listed prices) |
| Choice of provider | High (many bids) | Low (2–3 matches) | High (browse all providers) |
| Provider vetting visible | Reviews + optional badge | Licence verified | Licence + insurance + reviews |
| In-app messaging | Yes | No (phone/email) | Yes |
| Payment protection | Yes (escrow) | No | Yes |
| Hidden fees for customer | Booking fee (10–15%) | None | None |
Provider Experience: Growing Your Business on Each Platform
For service providers and tradies, the choice of platform directly impacts earnings, job flow, and business sustainability.
The Airtasker Challenge for Providers
On Airtasker, new Taskers face a challenging start. The platform is crowded, and without reviews, it is difficult to win jobs against established competitors. Many new Taskers resort to lowballing their prices to build a review history, which undermines their earning potential early on. Once established, Taskers can earn consistently, but the 15 to 20 per cent commission is a constant drag on profitability.
Consider a cleaner doing 30 hours of work per week at $45 per hour through Airtasker. That is $70,200 per year in gross bookings. After 18 per cent commission, the cleaner takes home $57,564. The $12,636 going to Airtasker is the difference between a modest living and a comfortable one.
The Hipages Lead Gamble
On Hipages, tradies pay for leads upfront, which creates a different set of challenges. The quality of leads varies — some result in solid jobs, while others are tyre-kickers who got three quotes with no intention of hiring. Many tradies report that lead quality has declined over the years, with conversion rates dropping. The financial risk falls entirely on the tradie: you pay for leads whether or not they convert.
However, Hipages leads tend to be for larger, more valuable jobs (renovations, electrical work, plumbing), so when a lead does convert, the return on investment can be significant. For tradies with strong quoting skills and fast response times, Hipages can work well.
The Mozome Advantage for Providers
Mozome's zero-commission model is designed specifically to address the pain points of both Airtasker and Hipages. Providers create a profile, set their own prices, and receive bookings without paying any fees on completed work. A cleaner charging $40 per hour takes home $40 per hour. A plumber quoting $300 for a job receives $300. No commission, no lead fees, no hidden charges.
Mozome also allows providers to build their brand with a dedicated profile, portfolio, and direct customer relationships, rather than being anonymised behind a platform's brand. The platform verifies trade licences, insurance, and ABN details, adding trust that benefits reputable providers.
Provider Earnings Comparison — Plumber Doing $120,000/Year in Jobs: Airtasker take-home: $98,400 (after 18% commission). Hipages take-home: ~$107,400 (after $12,600 in lead fees). Mozome take-home: $120,000. The Mozome advantage: $21,600/year more than Airtasker, $12,600/year more than Hipages. That is enough to fund a new work vehicle, hire a part-time apprentice, or take the family on a proper holiday.
Service Categories and Geographic Coverage
The breadth of services and geographic reach varies significantly across platforms.
Service Category and Coverage Comparison
Service category and geographic coverage comparison.
| Dimension | Airtasker | Hipages | Mozome |
|---|---|---|---|
| Total service categories | 200+ | 50+ | 80+ |
| Home cleaning | Yes | No | Yes |
| Licensed trades (plumbing, electrical) | Yes (no licence check) | Yes (licence verified) | Yes (licence verified) |
| Handyman / odd jobs | Yes | Limited | Yes |
| Gardening / landscaping | Yes | Yes | Yes |
| Virtual / digital tasks | Yes | No | No |
| Moving / removals | Yes | No | Yes |
| Photography / creative | Yes | No | No |
| Pest control | Yes | Yes | Yes |
| Capital city coverage | All capitals | All capitals | Sydney, Melbourne, Brisbane, Perth, Adelaide |
| Regional coverage | Moderate | Moderate | Expanding |
| International | NZ, UK, US | Australia only | Australia only |
Reviews, Trust, and Safety
Trust and safety are paramount when inviting someone into your home. Each platform handles verification differently.
Airtasker Trust Features
Airtasker relies primarily on its review system, where both customers and Taskers rate each other after job completion. The platform offers an optional identity verification badge and has a support team that mediates disputes. However, Airtasker does not require trade licences or insurance verification, which means customers need to do their own due diligence for trade work. The payment protection system holds funds in escrow until the customer confirms the job is complete.
Hipages Trust Features
Hipages has stronger verification for tradies, requiring licence numbers and ABN verification for listed businesses. This gives customers more confidence that they are dealing with legitimate, licensed professionals. The platform's review system is well-established, with many tradies having dozens or hundreds of reviews built up over years. However, because customers cannot see or compare as many options, they are somewhat dependent on the matching algorithm.
Mozome Trust Features
Mozome implements a comprehensive trust framework that includes identity verification, licence and insurance verification for relevant trades, a robust review system, and secure in-app messaging. The platform verifies ABN details, checks relevant trade licences against government databases, and requires public liability insurance documentation for trade categories. Customers see verified badges on provider profiles, making it straightforward to identify fully credentialled providers.
Trust and Safety Comparison
Trust and safety feature comparison across platforms.
| Trust Feature | Airtasker | Hipages | Mozome |
|---|---|---|---|
| Identity verification | Optional badge | ABN required | Verified (required) |
| Trade licence check | No | Yes (required) | Yes (for trade categories) |
| Insurance verification | No | Partial | Yes (for relevant categories) |
| Review system | Two-way ratings | Customer reviews | Two-way ratings + verified |
| Dispute resolution | Support team mediation | Limited | Structured resolution process |
| Payment protection | Escrow system | None (direct payment) | Secure payment |
| Background checks | No | Some categories | For relevant categories |
Platform Ratings and User Satisfaction
User satisfaction data from ProductReview.com.au, Google Play, and the Apple App Store provides insight into how real users experience each platform. These ratings reflect cumulative user feedback and are publicly verifiable.
Common complaints about Airtasker centre on the commission structure (providers), the booking fee (customers), and inconsistent Tasker quality for trade work. Common complaints about Hipages focus on lead quality, non-converting leads that still cost money, and difficulty pausing or cancelling lead subscriptions. Both platforms have significant positive reviews as well, particularly from users who have found reliable, long-term service relationships through them.
Mozome, as a newer platform, has fewer total reviews but strong early ratings, particularly from providers who appreciate the zero-commission model.
User Review Insight: The most common 5-star Airtasker reviews come from customers who found great value on small tasks. The most common 1-star reviews come from providers frustrated by commission eating into thin margins. This pattern reinforces a key insight: Airtasker works best for low-value, general tasks where commission percentages feel less painful. For high-value trade work, the percentage-based commission becomes a significant financial burden.
The Verdict: Which Platform Should You Choose?
The best platform depends on your specific situation and priorities. Here is our recommendation based on different use cases.
For Customers
If you want the lowest price on small general tasks (furniture assembly, garden tidy-up, simple errands), Airtasker's competitive bidding can deliver good value. The bidding process encourages price competition, which works in the customer's favour for straightforward jobs.
If you want a vetted, licensed tradie for specific trade work (plumbing, electrical, building), Hipages offers strong matching and a reliable pool of professionals. The licence verification requirement gives genuine peace of mind.
If you want transparent pricing, verified providers, and fair rates without platform-inflated costs, Mozome offers the best overall value proposition. The zero-commission model means the prices you see reflect what providers actually charge, without a 15 to 20 per cent markup built in to cover platform fees. For regular services like cleaning, the annual savings are substantial.
For Service Providers and Tradies
The calculus for providers is clearer. If you are doing high-volume work, the commission savings on Mozome compared to Airtasker are substantial — potentially $12,000 to $20,000 per year on a busy schedule. If you are a tradie tired of paying for leads that do not convert on Hipages, Mozome eliminates that financial risk entirely.
Mozome is particularly compelling for established providers who already have skills and experience but want a platform that does not eat into their earnings. For new providers, it offers a level playing field without the pressure to undercut on price just to build reviews.
Our Recommendation for 2026
Many providers and customers use multiple platforms simultaneously, and that is a valid strategy. But if you are looking for a single platform that aligns the interests of both customers and providers, Mozome's zero-commission model creates genuine value for everyone involved. Customers pay fair market rates. Providers earn what they are worth. There is no hidden platform tax on either side.
The Australian Competition and Consumer Commission (ACCC) has noted the importance of fee transparency in digital platforms. Mozome's model exemplifies this transparency — what you see is what you pay, and what you charge is what you earn.
Frequently Asked Questions
Related Articles
Sources & References
ACCC digital platform services inquiry (Australian Competition and Consumer Commission) ProductReview.com.au — Airtasker reviews (ProductReview) ProductReview.com.au — Hipages reviews (ProductReview) Fair Work Ombudsman — Independent contractors (Fair Work Ombudsman) ACCC — buying services consumer rights (Australian Competition and Consumer Commission) ABS Australian Industry data (Australian Bureau of Statistics)
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